Terms And Conditions

 

This Privacy Policy governs the manner in which OneBigNation collects, uses, maintains and discloses information collected from users (each, a "User") of the OneBigNation.Net website ("Site"). This privacy policy applies to the Site and all products and services offered by OneBigNation.

Conditional use of services

We reserve the right to remove any and all free and or purchased abilities commands features and access to OneBigNation services for any of the following reasons:

1) If these terms and conditions are not met.

2) If the provided services are abused.

3) If the rules given on the site or server or any other OneBigNation provided service is broken.

4) If the specific service is being phased out temporarily or permanently.

We reserve the right to change any of the conditions needed for removing access to any provided service. All services and information are provided as is without any warranty of any kind. You may use all provided services and materials at your own discretion.

Refund transaction Policy

A purchase is allowed a full refund window within 7 days of a purchase on "Ranks" (Only Permanent Ranks - Refund subject to staff discretion)
To be issued a refund for temporary subscriptions (monthly & semi-annual ranks); a refund must be requested within 3 days of purchase. Refunds for merchandise items such as T-shirts, etc.., are acceptable if the product is damaged, dysfunctional, or not to your satisfaction. For merchandise products, we offer a full refund, replacement (free except shipping tax). We reserve the right to withhold refunds and restrict access to our services via banishment if the proper process for requesting a refund is not adhered to. We withhold the right to deny customers a refund on a product if:

1) If these terms and conditions are not met.

2) If the provided services are abused. Or no longer available (Grandfathering in members of dissolved perks)

3) If the rules given on the site or server or any other OneBigNation provided service is broken.

4) If a refund is requested past grace period for return of purchase in full.

5) If your client is restricted access to our services by banishment or other punishment.

6) If Fraudulent payment activity or unacceptable transaction methods are used.

Process of requesting a refund

To get a refund on a good it must be eligible for a refund as stated under the "Refund transaction Policy". purchased goods that are not eligible will not be issued a refund. If a purchase meets the eligibility criteria, the customer must send an email to [email protected]; See guidelines below.

The email must be formatted as follows and contain the following elements:

  1. Email must be sent from a valid email.
  2. Title of the email must state: "Requesting Refund".
  3. The email must specify the Minecraft- Playername that the product was purchased under.
  4. Specify the transaction ID of the purchase. (Retrieve this from your payment gateway).
  5. Specify the date of the purchase. (Can be found with transaction ID).
  6. Provide a brief explanation of the reason for requesting a refund. (Eg; Product doesn't work, it broken, not satisfying, non-consensual payment, etc...)

Upon submitting a request, you will receive a response in 2-4 days. Staff will review the request and will issue a refund or exchange based on circumstances. If you are not permitted a refund it is because the staff did not see any fitting reason to issue a refund. To appeal a decision or ask further questions please reply to the email thread under your request. OneBigNation does not accept chargebacks or pausing of a transaction in place of refunds. Upon issuing a chargeback or freezing a transaction all purchased goods will be revoked and the user will be banished from using our services.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to: when Users visit our site, register on the site place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Termination of Services Policy

The standing staff of OneBigNation across any of its platforms reserves the right to restrict your access to using our services as they see fit according to our network policy. Users may be restricted access to any of our services via a banishment or blacklisting for any of the following reasons:

  1. The user is in violation of Network Rules.
  2. The user poses a threat to the Network/ Its Faculty/ Its Users.
  3. The user is breaking international internet safety laws.
  4. The user (if within the US or its territories) is in violation of Federal law.
  5. The user is using our services with malintent.
  6. Other justification individually provided by the network

Almost all permanent bans are reversible through a ban appeal. Ban appeals are to be correctly formatted and submitted on the web forum for review. Head administration will consider unbanning a user based on the following criteria: Severity of infraction, Activity History/ Infraction records, situational information provided in appeals. Users who are Temporarily barred access to our services can appeal the punishment, however, it will expire automatically after the set period by the staff.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. The non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Sites, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A user may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Censorship Policy

OneBigNation is certified and recognized as a "Family Friendly" network. Thus meaning any manner of expression through our services are subject to censorship for the safety and protection of the network and its users. We will use all available resources when necessary to prevent forms of expression we interpret or deem unsuitable for our community. These are recognized as, but not limited to:

  1. Hate Speech
  2. Racism
  3. Bigotry
  4. Sexism
  5. Intolerance of a religion or sexual preferences
  6. Explicit Words / inappropriate terminology
  7. Violence / Intent to harm
  8. Gossip/ Rumors/ Misinformation used to harm
  9. Advertising of unsafe content (Videos/ Pornography/ Figures/ Symbols)
  10. Sharing of personal information without consent (Names/ Phone Numbers/ Addresses/ Financial Information/ Email)
  11. Interactions deemed unsafe/ predatory

As our network is not funded by or is officially recorded as a satellite of the United States Government, we are legally allowed to censor the criteria stated above. The first US amendment is not subject to private industry or domain which our services fall under. Should a user have a grievance with censorship they may email administration or privately contact staff.

How we use collected information

OneBigNation collects and uses Users personal information for the following purposes:

  • To improve customer service

    Your information helps us to more effectively respond to your customer service requests and support needs.

  • To personalize user experience

    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site

    We continually strive to improve our website offerings based on the information and feedback we receive from you.

  • To process transactions

    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, you may contact us via our bug and tracking system.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalfs, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. We are legally allowed and in some cases required to share user information with authorities when necessary.

Legal rights and personal information

By providing with the information you are consenting by law that we have access to said information. Should we need to provide user information to our legal department or to authorities, users will be notified if possible by staff, or will receive contact from the respective legal counsel or authorities. This policy is subject to international internet safety regulations are will be enacted in the following circumstances:

  1. User is committing piracy of network resources
  2. User is forcing access to private resources
  3. User is committing Distributed Denial of Services attacks against our services (DDoS)
  4. Other illegal activity in question.

Changes to this privacy policy

OneBigNation has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and
terms of service.
If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

[email protected]

These Terms were last edited/updated by Evan_McClan, Mr_Weebow, 2002drgaongirl, HDMrWafflez, Casey_HoltzMan.
Last Updated: July 3rd, 2018